Can’t find a patient in PACS? Try these steps in PACS:

1.       Change the worklist – you might be searching/wanding from the wrong worklist for the exam:

 

Dedicated Station Worklist Name

Exam’s “Life” on Worklist

Unread Exams

5 days

Recent Exams

3 days

All Exams

Always available:

·          If online – immediately available

·          If offline – available after fetching ( approx. 1-5 min)

 

Suggestion: Use the All Exams worklist to complete the following steps more efficiently.

2.       Type in the patient’s MRN to verify it was correct:

a.       Your wand may be malfunctioning.

b.       The requisition label may be unclear.

c.       The accession number/MRN might have been mis-typed at the modality.

3.       Type in the patient’s name:

a.       The patient’s images might have crossed to PACS under an incorrect MRN.

b.       The patient’s images might be stored under a D# (department number).

c.       The accession number/MRN might have been mis-typed at the modality.

4.       Check the Unspecified Worklist to ensure the patient’s exam isn’t waiting to be reconciled with the correct patient or exam information.

a.       The patient’s images might have crossed to PACS under an incorrect MRN.

b.       The patient’s images might be stored under a D# (department number).

c.       The patient’s images might have crossed to PACS with incorrect exam information.

 

 

Still can’t find the patient? Try these steps in IDXrad:

1.       From PACS, click on [IDX…] button and choose “IDXrad Application”

2.       Click the [Pt Record] button on left-hand side of screen.

3.       Perform a search by MRN (or D#) or Patient Name

a.       If patient entered under D# (department number), this will be listed with the rest of the patient information.

b.       If accession number for exam in PACS is not with the images, IDXrad will have record of the exam ordered and of its being taken.

4.       Use the information you find (D#, etc.) to repeat your PACS search.

5.       Report the error first to the tech supervisor for the modality/resource. He or she will direct you to call the Help Desk if necessary.

 

 

If patient’s exam did not appear on the appropriate worklist:

1.       Jot down accession number and patient name for later use.

2.       Call Clarian Help Desk (962-2828) and give them the following information:

a.       Your name, department, and contact number

b.       A description of the problem (“This exam type not in worklist.”)

3.       A PACS resource will return your call and get the exam/patient information from you. He or she will use this to adjust the worklist to include the appropriate exams.